FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge per job, not by the hour, ensuring fairness and efficiency. Pricing varies based on the equipment used and access point requirements. Our technician assesses the situation on-site and provides a clear price from our Menu Price Book.
- What is your typical process for working with a new customer?
1. Initial Contact – Fast Response: Customers reach out via phone or online, and we respond within 90 minutes, ensuring immediate attention to their issue. 2. Diagnosis & Inspection – Expert Care: Our trained technician arrives on-site in a fully equipped truck, conducts a thorough inspection using advanced diagnostic tools, and clearly explains the issue to you. 3. Solution Proposal – Customized Solutions: We present you with detailed, transparent solutions from our flat-rate Menu Price Book, outlining both immediate repairs and options for long-term prevention. 4. Service Execution – Flow Restored: Upon your approval, we begin the repair or cleaning service immediately, using advanced tools and techniques to get the job done quickly and effectively. 5. Post-Service Follow-Up – Lasting Solutions: After the service, we provide maintenance tips, offer optional follow-up services, and ensure you’re informed on how to prevent future issues for peace of mind. 6. Ongoing Support – Preventative Care: We offer subscription maintenance plans or scheduled check-ups to keep your system problem-free, reducing the likelihood of future disruptions and stress. At Zoom Drain Dallas, this process ensures that every customer receives fast, specialized service with a focus on long-term reliability and care
- What education and/or training do you have that relates to your work?
Our technicians are highly trained, with extensive in-house training and years of specialized experience in drain cleaning. We focus solely on cleaning drains, giving us a unique edge in expertise and efficiency.