FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Alpha & Omega Roofing, we provide competitive, transparent pricing tailored to each project’s scope and materials. We also offer exclusive discounts for real estate agents and investors working on property flips, helping you maximize value and efficiency. Every estimate is detailed and straightforward, with no hidden fees, so you know exactly what to expect.
- What is your typical process for working with a new customer?
Our process at Alpha & Omega Roofing is designed to be smooth, transparent, and customer-focused: Initial Consultation: We start with a friendly conversation to understand your needs and answer any questions. This can be done in person, over the phone, or via email—whatever is convenient for you. Comprehensive Inspection & Estimate: Next, we conduct a thorough inspection of your roof and provide a detailed estimate. We believe in transparent pricing, so every cost is clearly outlined, with no hidden fees. Project Planning & Scheduling: Once the estimate is approved, we schedule the project at a time that works best for you. We’ll discuss materials, timelines, and any special requirements to ensure everything is clear from the start. Professional Installation or Repair: Our skilled team arrives on time and completes the work efficiently, keeping you informed at every step. We respect your property, maintaining a clean worksite and minimizing disruption. Final Walkthrough & Satisfaction Check: After completing the job, we do a final walkthrough with you to ensure everything meets your expectations. We want you to be 100% satisfied with the results. Our goal is to make your roofing experience hassle-free, from start to finish.
- What education and/or training do you have that relates to your work?
At Alpha & Omega Roofing, our team consists of highly trained professionals with extensive experience in both commercial and residential roofing. Our roofers undergo regular training on the latest industry techniques, safety protocols, and product innovations, ensuring they stay up-to-date with best practices. Each team member is certified in TPO and EPDM roofing systems, as well as shingle and metal roof installations. Our company also holds many Badges and Certified Staus from major Roofing Manufacturers and we emphasize continuous education in areas like energy efficiency, storm damage repair, and advanced roofing technologies to deliver the highest quality service to our clients.