FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Competitive and reflective of the high quality we provide.
- What is your typical process for working with a new customer?
We begin by carefully listening to your needs and concerns. Next, we schedule an appointment and ensure punctual arrival at the agreed-upon time. Upon arrival, we conduct a comprehensive assessment of your HVAC system, addressing your concerns and inspecting the system for issues. After completing the assessment, we will clearly explain our findings, including any necessary repairs or maintenance. We will provide you with a quote for the required work, ensuring transparency in pricing, which includes labor, parts, and any additional charges. Your approval is required before any work begins. Once you give consent, we commence the work, always upholding our commitment to quality workmanship and using the best materials, with a preference for products made in the USA when available. Following completion, we perform a system test to ensure that it is functioning correctly. We provide you with a detailed invoice, along with warranty information and recommendations for ongoing maintenance. Finally, we conduct a follow-up check a few days later to ensure your complete satisfaction.
- What education and/or training do you have that relates to your work?
TCAT Knoxville HVAC & R Program, EPA 608 Universal Certification, Snap-on Certified Technician, TRANE NC3 Certified Technician