FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Perform a thorough analysis of the issue and present the client with options before beginning any work.
- What is your typical process for working with a new customer?
1. Initial Contact: Gather basic information about the issue, the customer’s location, and contact details. 2. Problem Assessment: Ask specific questions to understand the problem better. If possible, request photos or videos. 3. Scheduling: Arrange a convenient time to inspect the issue in person. 4. Inspection and Diagnosis: Visit the site to inspect the problem thoroughly. 5. Discuss potential solutions with the customer. 6. Quote and Options: Provide a detailed quote along with options, explaining the pros and cons of each. 7. Approval and Agreement: Once the customer approves the work, confirm all details and get a written agreement. 8. Begin Work: Schedule the job and keep the customer informed throughout the process.
- What education and/or training do you have that relates to your work?
As the owner, I bring over 30 years of experience in plumbing, backed by a master plumber's license. Together, our team has more than 75 years of combined expertise.