FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do our best to make things simple and affordable. When you book more than one service with us—like photography and DJ, or photo + video—you’ll get a discount on every service after the first. We also run seasonal promotions at certain times of the year, so feel free to ask if there are any current specials. No hidden fees, no surprises—just clear pricing and great service.
- What is your typical process for working with a new customer?
We have a well-organized but personalized process. Here’s what you can expect when you work with Complete Weddings + Events Cincinnati: Initial Consultation & Booking: Once you decide to hire us, we start by gathering all the important details about your event. Planning & Ongoing Support: After booking, our team remains available for you. Feel free to reach out anytime. 30-Day Check-In: About 30 days before your event, you will hear from each team member assigned to the services you purchased. For instance, your photographer will reach out to go over the shot list and timeline, your DJ will contact you to discuss music preferences and announcements, and so on. This ensures that all details are covered well in advance. Final Prep & Coordination: In the weeks leading up to the big day, we coordinate internally between all your services with each other to synchronize plans. Event Day Execution: On the day of your event, our team is fully prepared and arrives with plenty of time to set up. We handle all the behind-the-scenes work and coordinate with each other continuously, so you don’t have to worry about a thing. Throughout this whole process, communication is key. We pride ourselves on being proactive and responsive so that you feel confident every step of the way. Our aim is to make the planning process as stress-free as possible, and to absolutely shine on the day of your event.
- What education and/or training do you have that relates to your work?
We take training and education very seriously to maintain a high standard of service. All of our team members undergo extensive training before becoming an active part of any event. This training covers not only the technical skills for their role (whether it’s photography, DJing, videography, etc.) but also customer service, troubleshooting, and how to adapt to the unexpected. New team members often shadow experienced staff at events and participate in workshops to polish their skills. We want to be confident that when a team member is at your event, they are fully prepared and professional.