FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every visit starts with an in-person estimate. Your technician looks at the job, explains your options and gives you an upfront price. Nothing starts until you approve it. We don't charge extra for evenings or weekends. Monthly payment options are available on larger projects. Buying or selling a home? Real estate evaluations are $415. We'll tell you before we book.
- What is your typical process for working with a new customer?
1. Message us here and we'll reply within minutes, usually with a quick call to hear what's going on. 2. We find a time that works for you. We focus on same or next day service. 3. You get a confirmation text, and an on-my-way text about 30 minutes before we arrive. 4. Your technician arrives in uniform, wears shoe covers in your home, finds the problem and gives you options with an upfront price. 5. Once you approve, we do the work. We're open 7 days a week, 8 AM to 8 PM.
- What education and/or training do you have that relates to your work?
We're a licensed Ohio Plumbing Contractor (#50218), and we're fully insured. Our owners hold Ohio plumbing contractor licenses. We hold weekly in-house training on new equipment, codes and customer care. Our team handles the full range of plumbing for homes and businesses: drains and sewer lines, water heaters and tankless, gas lines, sump pumps, water softeners and whole-home repipes.