FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Keeping prices low is my goal and I will be upfront about the cost. For general troubleshooting for computers or networking, I charge an hourly rate. To replace a known bad part, I will only charge a flat rate plus the cost for the part and shipping of it. The goal is to keep the price low for two reasons: Undercut the competition and get repeat business in the future from my customers.
- What is your typical process for working with a new customer?
Meeting face to face is important because I believe that the best way to develop a rapport with my new customer is to let them meet me in person, rather than having a drop-off point or other means of receiving a unit needing repaired without first meeting the customer in person.
- What education and/or training do you have that relates to your work?
Having passed both the CompTIA A+ and Cisco's CCNA, my education and training has revolved around supporting desktops, laptops, smartphones and beyond. In addition, I have a regular 9-5 job in the I.T. industry and this allows me to work on commercial applications and hardware, too, in furthering my ability to help support my customers.