FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Doc Thompson Plumbing, we believe in transparent and fair pricing. Our rates are competitive, and we provide detailed estimates before any work begins. We offer discounts for senior citizens, military personnel, and first-time customers. There are no hidden fees; all costs are communicated upfront. Additionally, we offer membership plans that can save you money in the long run through regular servicing and inspections.
- What is your typical process for working with a new customer?
When you reach out to Doc Thompson Plumbing, our process is straightforward and customer-friendly: Initial Contact: We start with a phone call or online inquiry to understand your plumbing needs. Consultation and Inspection: A certified plumber visits your location to assess the situation and provide a detailed estimate. Proposal: We present a clear proposal outlining the scope of work, timeline, and cost. Approval and Scheduling: Once you approve the proposal, we schedule the work at a convenient time for you or fix it right then. Execution: Our team performs the work efficiently and professionally, ensuring minimal disruption to your daily routine. Follow-Up: After completing the job, we follow up to ensure you are satisfied with our service and address any further questions or concerns.
- What education and/or training do you have that relates to your work?
Our team at Doc Thompson Plumbing is highly trained and certified. All our plumbers are licensed and have completed rigorous training programs, including apprenticeships and ongoing professional development courses. We stay updated with the latest industry standards and technologies to provide the best service possible. Our team members are also trained in customer service to ensure a pleasant and professional experience for our clients.