FAQs
- What is your typical process for working with a new customer?
We are a commercial and residential locksmith business that wants to take the headache out of the process. Often, we will need a little more information in order to provide an accurate quote (nobody likes to receive a reasonable online quote, only to have someone later standing in front of them saying it will be 2 or 4 times more than quoted). Because of this, we will often follow up by phone or email to clarify the project needs. If you can provide relevant pictures of the issue, even better!
- What education and/or training do you have that relates to your work?
We have been in business since 1946. With over 100 locksmiths at our locations across the country, there is not much we haven't seen or experienced!
- How did you get started doing this type of work?
Each of our company's locksmiths entered the field differently. Our lead locksmith in Cincinnati, for instance, was originally a carpenter. He began locksmith and commercial door service in 2004. Our company is a family business that is in its third generation of locksmiths.