FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a fair rate for our expertise and knowledge we are not the cheap guy. We are also much more reasonable than the large corporations due to much less overhead.
- What is your typical process for working with a new customer?
To schedule an on-site visit so that all of the details can be thoroughly checked, making sure everything is accounted for and provide estimates and options. if homeowner agrees installation is scheduled usually within 24 hours. If the install is not on the same day, a 50% deposit is collected with balance paid upon completion. Once insulation is completed do a walk-through with the homeowner giving them rundown of equipment. Best practices for maintenance and ensure everything is completed correctly and as promised, and all expectations are met.
- What education and/or training do you have that relates to your work?
On top of general plumbing, all of our specialist complete at minimum annual training with each major manufacture of standard residential and commercial gas, electric, power vent, heat pump, and tankless water heaters.