FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
It's hard to diagnose many issues without looking under the 'hood' of the equipment. Our first visit will be a diagnostic visit. If we can fix the problem, we will! If not, we will provide a quote for a follow-up visit that covers parts and labor based on what we find. Lubrication of belts and overall inspection of equipment is provided on all visits.
- What is your typical process for working with a new customer?
We will get to know your equipment. Make, model, and year. We'll work with you to understand what problems you are observing with your machine and then seek to understand the cause of the issue. We will answer any questions you have and look to ensure you are very satisfied with the service we provide. All visits will be completed with a documented report of the work performed and the fees paid.
- What education and/or training do you have that relates to your work?
All technicians have completed hands-on training at the Fitness Machine Technicians headquarters. On-going work with manufacturers to understand their equipment and the details of supporting it takes place on a regular basis.