FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Tier 1 Roofing, we strive to provide our customers with competitive and transparent pricing. We always provide detailed and accurate estimates for our services, outlining all costs and fees upfront so that our customers can make informed decisions. We take pride in offering fair and reasonable pricing for our services, and we do not have any hidden fees or charges. Additionally, we offer military and first responder discounts, as well as promotions from time to time, which we will communicate to our customers as they become available. Our goal is to provide high-quality roofing services at a fair and transparent price, ensuring our customers receive the best value for their investment.
- What is your typical process for working with a new customer?
At Tier 1 Roofing, we have a structured process for working with new customers to ensure that we understand their needs and can deliver quality roofing services. Our typical process begins with a consultation to discuss the customer's needs and to understand the scope of the project. During this consultation, we will also provide information on the different roofing options available and answer any questions the customer may have. After the consultation, we will provide the customer with a free estimate for the work to be completed. This estimate will detail all costs associated with the project, including labor, materials, and any additional fees that may apply. We take great pride in providing accurate and detailed estimates to ensure that there are no surprises for our customers. Once the estimate is approved, we will work with the customer to schedule the work at a time that is convenient for them. During the project, our team of experienced professionals will work efficiently and safely to complete the project on time and within the agreed-upon budget. After the project is completed, we will conduct a final inspection to ensure that the work has been performed to our high standards. We also offer a warranty on our workmanship to provide our customers with peace of mind knowing that they are protected against any issues that may arise after the project is completed. In summary, our process for working with new customers involves a consultation to understand their needs, providing a detailed free estimate, scheduling the work, completing the project, and conducting a final inspection. Our free estimate is a crucial part of this process as it allows the customer to make an informed decision about the work to be completed and ensures that there are no surprises when it comes to pricing.
- What education and/or training do you have that relates to your work?
At Tier 1 Roofing, we take pride in the experience and expertise of our team members. All of our roofing professionals are highly trained and educated in the latest roofing techniques and technologies. We believe that ongoing education and training are essential to providing our customers with the highest level of service and quality workmanship. Our team members undergo extensive training in all aspects of roofing, including installation, repair, and maintenance. We also regularly attend industry conferences and seminars to stay up to date on the latest trends and technologies in the roofing industry. In addition to technical training, our team members are also trained in safety and customer service. We believe that safety is essential in any roofing project, and we take all necessary precautions to ensure the safety of our team members and customers. We also prioritize customer service and strive to provide a positive experience for our customers from start to finish. Overall, our team members have the education and training necessary to provide high-quality roofing services and meet the needs of our customers. We are committed to ongoing education and training to ensure that we are always providing the best possible service and staying at the forefront of the roofing industry.