FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
A customer should know that they have the right to ask as many questions as they want to and that there are no stupid questions. The moving industry is highly unregulated and it is easy to get taken in by a slick voice over the phone and target misleading marketing. There are many factors that go into pricing when you are moving so ASK QUESTIONS! Remember moving companies are in the business to make money that said the sweet young lady that tells you the job will take three hours and only cost $288.00 has no idea what she is talking about and is working on a commission. I have been doing sales since 1991 and have trained many salespeople in this and other industries. If a salesperson cannot answer your question intelligently or does not sound knowledgeable about the industry use better judgement. Remember if it's too good to be true it is! Once the movers are in your house in most cases it's too late. So always ask questions. Most of the time a local move is priced by the hour plus ( tolls, fuel, packing). If you are moving long distance it will be priced either by cubic foot or by weight plus (fuel, packing, special crating). Northeastern Van Lines makes pricing simple and as transparent as possible.
- What is your typical process for working with a new customer?
At Northeastern Van lines we understand that many problems that happen with moving are usually because of misunderstandings when the job is booked with the salesperson. Because of this we try to make sure our salespeople spend as much time as possible with every customer explaining pricing and the moving process. We understand that in this day and age it is easy to email and text information and call it a day. We use email and text to introduce ourselves and then insist that the customer call us or that the customer give us a phone number and the best time to contact them so we can go over the details of the move. Once this is done and the customer is satisfied that we have answered all of their questions we send a binding estimate to the customer through email we also send a receipt for the deposit. This is esigned by Northeastern Van Lines and the customer. If the customer has any questions after the they are booked we are available 24 hours a day seven days a week either through phone, text or email. Because of this process Northeastern Van Lines has very few complaints and problems with our customers and has many repeat customers that call us year after year to move them. Personal one on one hands on service from start to finish never voicemail.
- What education and/or training do you have that relates to your work?
I have been in sales since 1991. I have a degree in business administration and a degree in marketing. I have worked in moving sales and marketing for the last 10 years as well as other positions in the moving and transportation industry.