Upstate Air Heating & Cooling

$99/service call

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Responds within a day

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Introduction

New Furnace Discounts Until March 31st COMFORT FOR EVERY HOME Includes: Full multi-point system inspections and 12-month Heating & Electrical System Safety & Savings Plans. Additionally, Smart Thermostat Options, Whole-Home Air Quality Options, Whole-Home Surge Protection Plans, and Generator Backup Options. We respect you, your home, & your time. Our trucks are fully stocked with thousands of parts and will arrive within a 2 hour window of time. We service all of Monroe, Ontario and surrounding Counties. - Fully Trained, Certified Technicians - Provide Straight Forward Pricing - Use Only High-Quality Materials - Locally Owned and Operated - Annual Safety & Savings Plans - 100% Satisfaction Guarantee — In Writing - Service Guarantee, Repair Guarantee & Replacement Guarantee

Overview

Hired 10 times

Serves Rochester, NY

Background checked

10 employees

15 years in business

Business hours

SunClosedMon9:00 am - 12:00 pm

Payment methods

This pro accepts payments via Check and Credit card.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

Reviews

Customers rated this pro highly for work quality, professionalism, and punctuality.

Exceptional 5.0

26 reviews

5

96%

4

4%

3

0%

2

0%

1

0%

Read reviews that mention:

Susan H.

Dec 14, 2024

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Hired on Thumbtack

Mike is very knowledgeable and offered good advice about our heating system. He arrived on time, put booties on over his shoes despite being told he didn't need to. He was thorough in explaining our needs to maintain a healthy system. I feel very confident in hiring Upstate to take over the care and maintenance of our heating and cooling system.

Details: Furnace • Routine maintenance • Basement • Two-story building • House

Heating System Repair or Maintenance

Alex S.

Apr 15, 2024

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Hired on Thumbtack

Mike and Colten did an amazing job installing my new furnace. Very professional. Will be calling them for all my heating and cooling needs.

Details: Furnace • Leaking • Basement • Two-story building • House

Heating System Repair or Maintenance

Gerald k.

Dec 30, 2024

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Hired on Thumbtack

My previous furnace cleaning included using a vacuum to clean the interior of the unit. Upstate did not and after they were done I noticed dust on top of the unit that wasn't even touched, I had to clean it myself. They also slapped their companies logo sticker over my old companies And all it said was DO NOT REMOVE! Nice, since Air Quip had a list of their of when their their service dates were done and now I can't see that anymore. While they seemed to be very knowledgeable I was given a list witch had prices of parts and installation costs that were IMP over priced. Upstate Air is coming to service my AC unit in the spring and I may not renew My contract with them.

Details: Furnace • Routine maintenance • Basement • Two-story building • House

Heating System Repair or Maintenance

SUSAN W.

Sep 13, 2024

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Hired on Thumbtack

Mike was was very honest, helpful and knew what he was doing satisfied with his work!

Details: Routine maintenance • Only warm air is blowing from the vents • Ground floor • House

Central Air Conditioning Repair or Maintenance

Past Customer

May 25, 2023

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From Google

Upstate Air Heating & Cooling's reply

Credentials

Background Check

Matthew Coccia

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
- Complete system replacements receive a FREE in-person estimate. - Service calls include a one-time $99 fee - Emergency and same day service calls include a one-time $159 fee - We offer 0% financing options. - 1- Year Safety & Savings Plans Cooling = $119 Heating = $119 Both = $213
What is your typical process for working with a new customer?
We keep our appointment times! Upstate Air respects you, your home, and your time! Our company is customer service focused and we want our customers to be completely satisfied with their experience with Upstate Air! You can expect upfront pricing with no hidden additional fees. We offer our customers a 100% satisfaction guarantee!
What education and/or training do you have that relates to your work?
Our HVAC team has over 20 years experience in the field! Up to date training for our employees keeps our team trained on the latest advancements in the field!

Upstate Air Heating & Cooling

FAQs

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