FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the scope of work required. We offer detailed, itemized estimates so you can see exactly where your investment is going. We do not charge hidden fees, and all costs are clearly communicated upfront. We focus on providing high-quality service and long-term value for your property.
- What is your typical process for working with a new customer?
When working with a new customer, we begin with a comprehensive consultation to understand the scope of the project. We then conduct a thorough assessment of the property, followed by a detailed, written proposal outlining our plan and pricing. Once approved, we move forward with the remediation or restoration work, maintaining clear communication with the customer throughout the process to ensure satisfaction.
- What education and/or training do you have that relates to your work?
Our team is fully trained and certified in mold assessment and remediation, including certifications from industry-leading organizations. We continuously update our knowledge to stay ahead of industry standards and best practices.