We ended up not going through with mediation, because the other party wasn't on board, but Joy was a pro from the start—responsive, clear, and really easy to talk to.
What really stood out to me was how she kept everything professional, especially when things didn't move forward. I had a lot of questions, some pretty direct, about what the other person had said, and she was super polite but firm about keeping things confidential. It's not easy to balance that, but she did. I also didn't feel rushed during the initial consultation, and although I went a little over the time allotted, she was patient in letting me give her my background story.
Even though I didn't get to witness her mediation skills firsthand, the way she handled our interactions left a big impression on me. I'd definitely reach out to her again if I ever need mediation services in the future. She made a delicate situation a lot easier to navigate, and I really appreciate her for that.
JH ADR Services
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