FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer 20% off your first cleaning to welcome new customers! Our pricing is transparent with no hidden fees—what you see is what you pay. Additional fees may apply for extra services like cleaning appliances or heavily soiled areas, but we always discuss this upfront. You can also take advantage of our referral program: refer a friend, and you both get $20 off your next cleaning.
- What is your typical process for working with a new customer?
Customized Quote: We’ll ask for details about your home and cleaning needs, such as the size of the space, type of cleaning (move-in/move-out, deep clean, etc.), and any special requests. We provide a clear, upfront price with no hidden fees. Booking: Once you approve the quote, we’ll schedule your cleaning at a time that’s convenient for you. Preparation: We confirm the appointment and provide tips to prepare for the cleaning, such as removing personal items or pointing out focus areas. Professional Cleaning: Our trained and professional cleaners arrive on time and perform a thorough job, ensuring your specific needs are met. Post-Clean Follow-Up: After the cleaning, we’ll check in to ensure you’re satisfied. If there are any issues, we’ll make it right with our satisfaction guarantee.
- What education and/or training do you have that relates to your work?
Industry Training: Our cleaning professionals undergo comprehensive training in residential cleaning techniques, including move-in/move-out cleaning, deep cleaning, and handling special surfaces. Safety and Hygiene Knowledge: Our team is trained in using eco-friendly and safe cleaning products, ensuring a healthy environment for you and your family. Customer Service: We prioritize customer satisfaction, so all team members are trained to communicate effectively and understand your specific cleaning needs. Experience: We have hands-on experience in delivering high-quality cleaning services across various types of homes and situations. Continuous Improvement: We stay updated on the latest cleaning tools, techniques, and industry standards to provide the best service possible.