Chimney Sweep Pros

Mr. Barbot, We sincerely apologize that your experience did not meet your expectations. We highly value our customers' feedback and are always open to improving our services based on your suggestions. Regarding your situation, we would like to clarify a few points to avoid any misunderstandings. Our technician explained the need for a deposit to secure the correct materials for your project, and on the first occasion, when the wrong part was ordered, your deposit was promptly refunded. Additionally, we use a call masking system for security reasons, which might have caused some confusion about the status of the calls. We also want to confirm that our office line has always been operational, and we are readily available to address any concerns. We regret that you felt dissatisfied with our service, but we assure you that our team operates with full honesty and transparency. We appreciate your time and your review, as it gives us the opportunity to reflect and improve. We kindly ask if you would consider revising your rating to reflect the true nature of the situation. We are here to address any additional questions or concerns you may have. Thank you for your understanding.