FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is listed on our website. We offer discounts for a regular daycare schedule and most services. For walks, we offer 30, 45 and 60 minute walks in a private session or a semi-private session; which is a group walk. The prices do vary depending on which service you choose. You can find a list of pricing on our website for all services we provide. We can customize a package if clients want more than five walks a week (2 times a day) or if a client wants mixed services. If client's are interested in a FREE quote and meet & greet, feel free to contact us. For new client's we offer 10% off for first week and recurring client's are automatically enrolled in our Royalty Rewards program. Our members receive special discounts and gifts for their pups. Clients love being apart of our Royalty Rewards program.
- What is your typical process for working with a new customer?
We start with a free meet & greet. During that time we get to know the client's and their pet(s), while their pups sniff us out too. Once services are agreed on, depending on the service. We either take our first walk or start a trial day for stays. After first initial meet or trial, if a new customer is dissatisfied with the temperament of his/her canine such as abnormal behavior; they may feel free to contact our founder Elaine to make adjustments (maybe a different group or a different Walker). We try our best to accommodate to create happy clients but if there is no solution canceling services would be fine. Otherwise, If everything works out as planned than we continue with services as agreed and become Furever friends. Clients book weekly, hassle free. Their paws enjoy creating a special bond with the same pal.
- What education and/or training do you have that relates to your work?
Our Founder Elaine carries our Business Certificate and Dog Handling License. All walkers including herself are Pet First Aid certified, have a history of dog handling and are dog owners themselves. Our team together holds more than 20 years of experience.