Woken Systems Inc

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Introduction

At Woken Systems, we believe small businesses deserve enterprise-level IT support without the big price tag. What sets us apart is our personal, proactive approach — we don’t just wait for things to break. We monitor your systems, prevent problems, and respond fast when issues do come up. We specialize in working with medical offices, retail stores, and growing businesses that can’t afford downtime. Our services include everything from remote helpdesk and camera security monitoring to HIPAA-compliant systems, cloud backups, and networking.

Overview

Hired 3 times

Serves Far Rockaway, NY

Background checked

8 employees

3 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Credit card, PayPal, and Zelle.

Specialties

Computer type

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Computer issue

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Reviews

Customers rated this pro highly for responsiveness, professionalism, and punctuality.

5.0

3 reviews

5

100%

4

0%

3

0%

2

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1

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Brenda G.

2 weeks ago

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Hired on Thumbtack

I really enjoyed working with the woken systems team. They were very professional and helped me out with all my needs. Would definitely use them again if I were to ever need any technical help in the future.

Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Woken Systems Inc's reply

Thank you so much for your wonderful review! We’re glad we could help and that you had a great experience with the Woken Systems team. Your satisfaction means a lot to us, and we’re always here whenever you need tech support in the future. Looking forward to helping you again anytime! Best, Woken Systems Inc.

Computer Repair

Dean B.

2 weeks ago

·

Hired on Thumbtack

Details: PC • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc.

Woken Systems Inc's reply

Computer Repair

Richard T.

4 weeks ago

Woken Systems handles all our camera monitoring and security system support. Their remote service is fast and efficient, and they’ve caught potential issues before they became problems. The peace of mind is worth every penny.

Woken Systems Inc's reply

Thank you for your thoughtful review! We’re proud to support your security needs and glad to hear that our proactive monitoring is giving you peace of mind. We truly value your trust in Woken Systems and look forward to continuing to keep your systems secure! Best regards, Woken Systems Inc.

Credentials

Background Check

Cirtus Cuffie

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We start with a free consultation to understand your needs and current setup. From there, we perform a basic IT audit and create a personalized plan. Whether you need one-time support, ongoing maintenance, or a full setup, we make the process simple and transparent. You’ll always know what’s being done and why.
What is your typical process for working with a new customer?
I hold a Bachelor of Science in Computer Science and have over 13 years of hands-on IT experience. My background includes work in corporate IT, infrastructure management, HIPAA-compliant medical support, and cybersecurity best practices. I also stay up to date with ongoing certifications and trainings.
What education and/or training do you have that relates to your work?
I’ve always been passionate about solving tech problems and helping others understand their systems. I started working in IT support after college and quickly moved into management roles. Eventually, I launched Woken Systems Inc. to bring affordable, reliable tech support to small businesses who need it most.