FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, designed to provide the best value for our customers. We offer various discounts for first-time clients and seniors. Please be aware that additional fees may apply for emergency services or specialized work outside standard hours. We always provide a detailed estimate before starting any project, so you know exactly what to expect. If you have any questions about fees or discounts, feel free to ask!
- What is your typical process for working with a new customer?
The process for new customers includes six steps: 1) Initial Contact: Customers can connect via phone or website to discuss their plumbing needs. 2) Assessment: An appointment is scheduled to evaluate the issue and provide an estimate. 3) Planning: A detailed plan and timeline are created after discussing options. 4) Approval: Customer approval is obtained before work begins. 5) Service Execution: Licensed professionals conduct the work efficiently and to high standards. 6) Follow-Up: After completion, we check in to ensure customer satisfaction and address any questions. We prioritize clear communication and focus on customer satisfaction throughout the process.
- How did you get started doing this type of work?
We got started in the plumbing industry as part of a family legacy. Growing up in a family of plumbers, I was inspired by their dedication and skill, which naturally led me to pursue a career in plumbing myself. It’s more than just a job; it’s a tradition that I take great pride in continuing.