FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Minimum First Hour Charge This charge applies to the technician traveling to you home and using his expertise and testing equipment to determine the most efficient way to resolve your issue at hand. The technician will resolve any quick fixes during this time. $89.00 in Albuquerque, Rio Rancho, Corrales, Bernalillo, & Placitas $129.00 Santa Fe & Los Alamos Clear Pricing: If the issue is not a quick fix, the technician will provide complete repair costs prior to continuing the repair. Free Home Evaluations: Equipment replacement estimates are no charge. You will receive all information, promptly with brochures and spec sheets. Discounts: * 10% Discount for Military, Service & Seniors on all service and repairs. Maintenance Plans: An Elite membership is available for annual maintenance and discounted services. Payment Options: Credit Card, Check, Cash Financing Options: Flexible low monthly payment options available. Warranties: Best warranties in the industry. Lifetime Installation. Local Permits: All components will be updated for proper safety & code requirements.
- What is your typical process for working with a new customer?
Call for information and to schedule an appointment based on the customer's needs. An appointment confirmation will be sent confirming the appointment date and time with the customer. When the company's technician arrives at the customer's location, they conduct an on-site assessment of the HVAC system and discuss the customer's concerns and solutions. All work is tested to ensure proper functioning and makes any necessary adjustments. A quality check is performed upon conclusion of every job site. The technician ensures that the work area is continuously clean and tidy. The customer will receive an invoice detailing the services performed and the final cost. Payment is collected upon final project completion.
- What education and/or training do you have that relates to your work?
State Licensing - MM-98 (All Mechanical Classifications) License # 406815 Exp: 12/31/24 Insurance Hub International Insurance General Liability Exp: 08/04/25 2024 Certified Daikin Elite Dealer A+ Rating on the Better Business Bureau EPA Certified