FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on a combination of factors, including the size of your home, the complexity of the installation, and the specific HVAC system you choose. We offer free, no-obligation quotes, so you'll know exactly what to expect.
- What is your typical process for working with a new customer?
We’ll start by discussing your needs, goals, and any issues with your current HVAC system. This helps us understand what you’re looking for and allows us to give you the best possible recommendations. We’ll schedule a time for one of our technicians to visit your home and assess your HVAC needs. This usually takes about an hour, and we’ll gather information on your home’s layout, insulation, and existing system. We’ll also give you a personalized recommendation based on our findings. During our visit, we’ll conduct a full evaluation of your home’s heating and cooling needs. We’ll assess your current system’s condition, check for inefficiencies, and explain all of your options, from standard systems to high-efficiency units that could lower your energy costs.
- What advice would you give a customer looking to hire a provider in your area of work?
When hiring an HVAC provider, make sure they’re licensed, insured, and certified to work on the systems you need. Check their reviews and ask for referrals to get a sense of their reputation. I always recommend getting multiple quotes, comparing pricing, and making sure everything is clearly outlined in the proposal, with no hidden costs. Look for warranties on both the system and installation and consider if they offer maintenance plans to keep your system running efficiently. Above all, choose a company that communicates well and makes you feel comfortable throughout the process.