FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing system is pretty straight forward: we charge a flat rate for what we do. Often times, a repair, for instance, takes longer than expected for unforeseen circumstances and the customer often feels like he/she is being robbed perhaps. A flat rate system works real well when you know what you are doing and should anything go wrong during the process of repairs, then the customer doesn't have to foot the extra charge on the bill and everyone goes home happy!
- What is your typical process for working with a new customer?
Of course, plumbing is just like any other profession, you must stay on top of the latest technology or fall behind. I myself, try to keep my eyes and ears open about training dates on new technology and such. If you love what you do for a living, there is no question that you never stop learning, but you must be willing and open to new learning. Plumbing is no different than any other profession...you learn something new every day.
- What types of customers have you worked with?
Drain cleaning, camera inspections, water heater installations/replacements/repairs, boiler preventative maintenance, back-flow preventer installations, toilet installations, heat exchanger cleaning, etc.