FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
💰 **Transparent & Affordable Rates** – No hidden fees, just quality service! 📦 **Flat Rates & Custom Quotes** – Pricing depends on the complexity of the setup. 📍 **On-Site Service Fee** – A small travel fee may apply for locations outside my primary service area. Contact me for a **custom quote** based on your needs! 🚀
- What is your typical process for working with a new customer?
1️⃣ **Initial Consultation ** – I discuss your needs, assess your setup requirements, and provide a service estimate. 2️⃣ **On-Site Visit 🏠** – I arrive at your location, set up your equipment (PC, printer, network, peripherals), and ensure everything is functioning properly. 3️⃣ **Troubleshooting & Optimization ⚙️** – I check for any technical issues, optimize system performance, and configure software or network settings. 4️⃣ **Customer Walkthrough 📝** – I explain the setup, answer any questions, and provide basic troubleshooting tips to help you manage your IT setup independently. 5️⃣ **Follow-Up Support ✅** – If needed, I offer post-service support to ensure everything continues to run smoothly.
- What education and/or training do you have that relates to your work?
With a strong foundation in IT support, networking, and cybersecurity, I bring both academic knowledge and hands-on experience to ensure top-quality service for my clients.