FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on an hourly rate, charged only for the actual time worked, with a standard rate of $190 for the first hour and $125 for each additional hour. This transparent approach ensures you only pay for the time required to complete your project. We offer $30 off for a half day project, $45 off for a 6-hours project and $65 off for a full day project. We are also open to customize discounts for large projects. Give our helpful staff a call to discuss your unique projects.
- What is your typical process for working with a new customer?
Our process begins with a brief consultation to understand your project needs, either over the phone or through shared photos, where our experienced office staff and craftsmen assess the requirements and develop tailored solutions. We offer two estimation options: a written estimate at no charge or an on-site consultation, which incurs a fee. During the on-site consultation, our craftsmen assess the project scope, provide material recommendations, estimate total charges and hours required, and deliver a detailed invoice for the consultation. If you choose to proceed, we schedule the appointment and complete the project, ensuring a transparent process that keeps you informed every step of the way.
- What education and/or training do you have that relates to your work?
As a proud part of the Ace Hardware family, our team of skilled craftsmen, with over 100 years of combined experience, ensure a high level of expertise, professionalism, and accountability. Connected to the trusted Ace Hardware stores, we leverage our resources to provide top-notch services. Our team is background-checked, insured, and bonded, offering a one-year warranty on labor and flexible budget options, making us a convenient, one-stop solution for multiple tasks across various trades.