Prohandy LLC
$75/service call
(waived if hired)
Scheduling
A/C unit problems
Responds within a day
Introduction
Prohandy LLC is dedicated to providing professional and exceptional handyman services to tackle a variety of repairs and maintenance projects. Our work also includes a variety of residential and commercial projects, from junk hauling to HVAC repair. We also have our professional pool and HVAC certifications.
Overview
Hired 17 times
Serves Raleigh, NC
Background checked
2 employees
2 years in business
Business hours
Sun11:00 am - 4:00 pmMon2:00 pm - 8:00 pm
Payment methods
This pro accepts payments via Apple Pay, Credit card, and Zelle.
Featured Projects
5 photos
Specialties
A/C services needed
,
Reviews
1.0
1 review
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Cormelia R.
Jul 15, 2024
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Hired on Thumbtack
Hired on Thumbtack
I do not recommend!!! Fred is a horrible contractor he literally supposed to came and cleaned my coils on my ac unit, cleaned the filter instead he replaced a part that didn’t need to be replaced.. Then over charged me… $400 gone down the drain
Details: Routine maintenance • Unit won't turn on or off • Only warm air is blowing from the vents • The power is on, but the fan won't run • Routine maintenance • Outside • Outside • House
Prohandy LLC's reply
Dear Cormelia,
Thank you for your feedback and the opportunity to address your concerns. We understand your unit was experiencing issues with shutting off and on, and our technician identified a need to replace the capacitor. Following the initial service, an additional problem with the electrical panel was discovered.
Our records show that our technician waited over 20 minutes for your landlord to provide payment. As a convenience, and against company policy, the technician accepted $200 via Cash App and $200 in cash. However, we were notified that the $200 Cash App payment is pending a refund request.
The total invoice for the services rendered was $463, which included $137 to be paid directly to the technician for labor and mileage. Regrettably, we are unable to provide these services for only $200.
Additionally, we have been informed of three separate maintenance requests made to our technician’s personal cellphone, two of which occurred this morning. For efficient service, we request that all maintenance requests be directed through our official channels.
We aim to provide the best service possible and would like to discuss a resolution. Please contact us at hire@prohandy.info to further address this matter.
Thank you for your understanding.
Sincerely,
Prohandy LLC Management
Central Air Conditioning Repair or Maintenance
Credentials
Background Check
Fredrick Barrett