FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price our projects to make sure the materials we use are top quality, and our installers trained to install do so to manufacturers specifications. Our pricing is largely derived from the local market.
- What is your typical process for working with a new customer?
Within a week of reaching out to ERS, we will have one of our reps out to a home for an initial inspection. During the inspection we collect measurements, photos and review various options on their remodeling project. If it is something simple, we email a quote over the same day. On larger projects we schedule a second appointment to review scope of work, materials, and answer any last minute questions. Typical appointments last approximately 45 minutes.
- What education and/or training do you have that relates to your work?
We are fully certified to install Certainteed and Velux products. All of our reps spend several hours each week in the field for training. We encourage an environment of growth and continued education. Adapting with innovations in the construction industry is one of our key to success.