Fidelity Roofing

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Introduction

Locally owned and operated Specializing in insurance restoration, Fidelity Roofing is here to help you the homeowner through the often confusing process of replacing your storm damaged roof, from assisting in filing your insurance claim, to final inspection of your new roof! We will: 1) Meet with you at your home, to assess damage. 2) Assist you in filing your insurance claim. 3) Meet with your insurance representative at your property to discuss damage and repairs. 4) Replace your roof. 5) Do a final inspection and send a Certificate of Completion to your insurance company so final funds can be released. *Residential only. *No commercial roofing. We here at Fidelity Roofing are dedicated to providing each and every homeowner with "no excuses" commitment to total and complete customer satisfaction. Your new roof is covered with a 5 year no leak guarantee on defects in workmanship and materials. Credit card payments require a 3% processing fee.

Overview

Hired 16 times

Serves Newton, NC

Background checked

2 employees

14 years in business

Business hours

SunClosedMon10:00 am - 4:00 pm

Payment methods

This pro accepts payments via Cash and Check.

Social media

Facebook

Specialties

New roof type

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Exceptional 5.0

44 reviews

5

95%

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5%

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Read reviews that mention:

Lataisha M.

Jul 24, 2024

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Hired on Thumbtack

Jonathan was very knowledgeable. He didn't try to upsell us into getting a new roof. He actually found mistakes that a previous team had done. We will need a new roof in a few years and we will definitely use this company. Iohnathan was knowledgeable and pleasant. It was a great experience.

Details: Shingles or tiles need to be repaired or replaced • Two-story building • 11 - 20 years old • Asphalt shingles • No, the project is not covered by an insurance claim • Residential

Roof Repair or Maintenance

Ali R.

May 20, 2024

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Hired on Thumbtack

Details: Shingles or tiles need to be repaired or replaced • Two-story building • 21 - 30 years old • Asphalt shingles • No, the project is not covered by an insurance claim • Residential

Roof Repair or Maintenance

Cassie H.

Apr 23, 2024

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Hired on Thumbtack

Details: Shingles or tiles need to be repaired or replaced • Flashing needs to be repaired or replaced • Two-story building • 11 - 20 years old • Asphalt shingles • No, the project is not covered by an insurance claim • Residential

Roof Repair or Maintenance

Shawn B.

Jul 29, 2022

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Hired on Thumbtack

Details: Full roof replacement • Roof lifespan is over • Two stories • 1,000 - 2,000 sq ft • 10 - 20 years old • Asphalt shingles • Home

Roof Installation or Replacement

Past Customer

Feb 7, 2022

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From Google

Fidelity Roofing did a great job on my roof. It was not a simple task of replacing the old shingles with the new ones. We had two non-standard features left from the prior owners. One was a custom made skylight and another was a chimney box that was cutting into the roof. Fidelity Roofing had no problems replacing the skylights, so we signed the contract, selected the color and type of the shingles and waited on shingles and skylights to arrive. However, the chimney box was in a very bad shape, leaking and rotten inside. I wanted it removed, but could not find a contractor willing to take on that project. When the time came close to working on the roof, I really got worried and Fidelity Roofing came really beyond any expectation. They offered to remove the box for a very reasonable price. It was not their job, it was not in the contract, they could have just pushed me down the queue and keep working on other roofs, but they came forward helping me - it was such a relief - I cannot praise them enough.While waiting on the materials, the roof leaked around the skylight - I called them and Jonathan came over and applied a temporary fix at no charge. When the materials finally arrived, they started the work, but it turned out that the skylights could not be installed - ours were too customized and too old - it was not possible to flush between them. Jonathan took care of the issue by offering an alternative solution: as a result we've got a commercial grade skylights, the same kind they install in the big business buildings. The roofers replaced the shingles, secured the old skylights by covering them with a special material to prevent leaks and we had to wait again: unfortunately there are ongoing supply chain issues and our skylights were a custom order. What shocked me though is that Fidelity Roofing not only did not request even a partial payment, they would not accept my offer to at least pay for the shingles and the chimney box removal. Their position was simple: they accept no money until the job is done. The delay was nobody's fault, but they did not accept payment until they were done. Finally, on Feb 5th 2020 the job is complete. I just want to point out that the reputation of the company is not only based on how well they do the job but also on how they handle non-standard and unexpected situations.

Credentials

Background Check

Jonathan Prescott