FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Estimates and consultations are performed for free, ask about current offers and discounts, ask about in house financing or 90 days same as cash plans.
- What is your typical process for working with a new customer?
Typically our service starts with a meet & greet and free onsite inspection to ascertain the severity of the problem at hand. Once we’ve listened to your concerns and gotten a good feel for what you’ve been observing we then inspect the home both interior and exterior to identify any pest problems so that we can establish a treatment protocol that best serves your needs. Then we present you with a proposal for services recommended and often we are able to get you treated that same visit. We pride ourselves in NOT being a commissioned based company that sends out high pressured salespeople that don’t even do the work, rather we are certified technicians that will inspect, recommend and get the treatment going for you all in one visit!
- What education and/or training do you have that relates to your work?
My training started out back in 2005 where I attended Service Masters comprehensive pest technician training program with Terminix, this was my introduction to the pest control industry. Throughout the years I have attended many training seminars put on by Ensystex, Residex and several other big names in the industry including attending Pest World Conferences and an International Bed Bug Summit in New York City during the height of the bedbug reemergence. I attended registered technician school at the NC Department of Agriculture’s headquarters and passed required exams in both the structural pest and wood destroying phases to become a Certified Applicator. And of course continuing my required ongoing training to be compliant with the state of North Carolina. However nothing has been more satisfying than the years of real world, hands on experience that I possess and still yet I seem to learn something new every day.