BetterWay Fencing & Decks

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Responds in about 4 hours

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Introduction

Serving the Charlotte and surrounding areas BetterWay Fencing & Decks strides to provide the best Quality, Service, and Warranty the industry has to offer.

Overview

Hired 11 times

Serves Concord, NC

Background checked

4 employees

2 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Square cash app, and Zelle.

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and punctuality.

Very good 4.5

8 reviews

5

88%

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12%

Read reviews that mention:

Bill C.

Mar 11, 2025

Couldn’t have asked for a smoother install. Had an in person estimate after I reached out and was placed on their install schedule for the following week. Jax (my dog) is going to love his newfound freedom in my backyard!

Andrew K.

Jan 28, 2025

Gage is rewriting what a contractor should be. To the point, very professional and fair. My overall expectations were exceeded. I am very happy with their work and time it took for the install

Rick R.

Mar 18, 2025

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Hired on Thumbtack

BetterWay was very professional and easy to make an appointment. They also adjusted when we had extra work. Thanks!

Details: Home • Replace fence or gate • Wood • Less than 50 feet • 4 feet

Fence and Gate Installation

Sam G.

Mar 14, 2025

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Hired on Thumbtack

Gage and team were a joy to work with from start to finish. Thank you!!

Details: Home • Install a new fence or gate • Steel • Over 250 feet • 4 feet • No fence obstacles exist in the work area

Fence and Gate Installation

Amanda l.

3 weeks ago

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Hired on Thumbtack

This project remains incomplete, and we have been misled at every step. We have a gate installed that does not work. The company sold us a solar product but installed something entirely different. I asked over and over about solar. AFTER selling and installing a solar motor, they the say it won't be compatible. Why did they not think to tell me up front? Why did they sell me solar after coming to my property and quoting me, if it wasn't compatible? They promised solar power, and we even opted to pay extra for an electrical setup as well. However, after digging up our driveway and installing a gate, they informed us weeks later that solar power wouldn’t work. They left a motor without a hookup and explained that their electrician was "cheap," which is why he often failed to show up. The gate they installed does not function properly—it drags on the ground and won't close. Additionally, the fence looks like it was painted by a child, and the gate is broken in multiple places. Their workers repeatedly apologized, expressing sympathy and regret for how the owner handled the situation. Despite these apologies, they have consistently failed to follow through on their promises. They said it would be a one-day job, yet here we are two months later with no resolution. They’ve offered excuse after excuse, and now they’ve stopped responding entirely. We've lost nearly $2,000 in this ordeal. I have pictures and text messages to back up all my claims, and I am prepared to take every possible action to prevent others from falling victim to this company.

Details: Home • Install a new fence or gate • Wood • Less than 50 feet • Height recommended by pro • No fence obstacles exist in the work area

Fence and Gate Installation

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Richard Stives

BetterWay Fencing & Decks

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