FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge based on square footage. When I measure the glass to be filmed, I come up with a total square footage amount and inform the customer. I usually don't charge extra for ladders, but will charge extra if a scaffold or lift is required. I would have to rent those, thus extra expense.
- What is your typical process for working with a new customer?
When I meet with a new customer, be it at their residence or work space, I first get to know who they are and what their concerns are. With my products (window film/tinting), there is a range of: heat reduction levels, visible light transmission levels (VLT or how dark the tint is), the amount of metals or ceramics in the film...many different factors. As each person is different and has different needs, I need to know what exactly the customer wants from the performance of the film down to the aesthetics (how the film will look once applied). I have to measure the glass in person and get the scope of the project. Knowing what ladders are needed, an idea how long the project will take and the amount of materials to purchase are all crucial to get the job done right the first time.
- What education and/or training do you have that relates to your work?
I spent five years with a company that specializes in residential/commercial window film installation. I was the lead salesman as well as the head of installation by the time I left to pursue my own business. A lot of on the job training as well as seminars and classes has well equipped me to tackle any type of project from solar control (heat, glare, uv), safety and security, to decorative and privacy.