FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
In most insurance claim situations, your total out of pocket expense should be no more than your deductible.
- What is your typical process for working with a new customer?
Your insurance company will set the scope and price of your roof replacement. They tell us what quality of product to install, what they want us to do, and what they will pay us to do it. The city inspector makes sure we install your roof up to current roofing codes. You select the colors, product within the range of like kind and quality as established by the insurance company, and the cost is your deductible (unless you do not have Ordinance or law coverage or you have an ACV Policy.) This would be a great time to ask your agent 3 questions.
- What education and/or training do you have that relates to your work?
1. I started Roofing in 1997 2. I have been a home and business insurance agent since 2002. 3. I teach continuing education to insurance agents. 4. All of my roof inspectors are HAAG Certified. 6. I am a certified installer for Malarkey roofing products and Owens Corning.