Footprints Floors Twin Cities

Hi Kim, We are so sorry to hear this, and for any confusion. I want to address your concerns. As is fairly standard in this industry and outlined in all of our contracts, we use crews of vetted and reliable subcontractors who specialize in each type of installation or refinishing. We use the same crews for all of our jobs, and they are part of our team and we definitely see them as "our guys", even though they are not driving a company vehicle. They are usually very conscientious of cleaning up after themselves, so we are so sorry to hear that this was not the case this time. This is something that we will be reiterating to all of our crews as a matter of courtesy to all customers. You originally asked for stain, and then decided you did not want any, so when the crew asked about it, they were verifying the change you had made to make sure they were completing your job to your new specifications. We would much rather our crews ask about something that is different from the original work order so we are all on the same page. Even though we can try to give an estimate of the amount of time a job may take, it really is just an estimate and can change based on many variables once the project is underway. Our crews aren't 9-5ers and, because of the nature of floor refinishing, we don't have hard and fast arrival or departure times. We apologize that your floor took longer than anticipated. Mike is the production manager, and is the point of contact during projects, so any questions or concerns from customers or the crew will go through him. It is my understanding that the job was completed on a Saturday, and that you notified Mike prior to that day that you would not be available to do the final walk through until the following Thursday. Unfortunately, when the walk through was scheduled, Mike was not made aware that you had any concerns or that any touch-ups were needed. Due to other scheduled projects, we were unable to get the crew back to your house until the next week. I again apologize for any misunderstanding, and for the delay. I am, however, very happy to hear that you are pleased with your final result, which is always our goal!