FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer 10% off discount to the following; - Active / Veterans of all US Armed Forces - Police Officers, Fireman, Public Safety Officers
- What is your typical process for working with a new customer?
Our Process for Delivering a Great Home Improvement Experience as follows; 1. Complete and Thorough Inspection of Work Requested. 2. Complete a Detailed Inspection Report with Photos 3. Complete a Detailed Estimate for Scope of Work 4. Present a Proposal 5. Receive Deposit 6. Schedule Work 7. Work Inspection 8. Work Completed Sign Off 9. Complete Customer Survey 10. Collect any Balances. Based on the size of the job all of the listed steps could take place in 1 day or over 30 days. We operate as a paperless company so all documentation and like information is all digitally available to our customers in real time.
- What education and/or training do you have that relates to your work?
We have the following Training & Certifications. Michigan Residential Builders License HAAG Certified E.P.A. LEAD Paint Certified #NAT-94081-1 IICRC Certified Listed #74624 1-Master Water Restorer 2-Master Fire Restorer 3-Master Textile Cleaner OSHA 40 Hour Flir Thermagraphy Level 3