Brian Rogers Service

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Introduction

I am a 3rd generation plumber and I had worked for Magnolia Plumbing for 30 years prior to going out on my own. My grandfather and father both have plumbing businesses so you would say it's in my blood. I pride myself in giving the very best service to all my customers and give them a great rate within there budget. I've worked in the service field for over 35 years and I've also taken pride in educating myself in all aspects of the plumbing field from residential to commercial. I've done large commercial jobs and for the past 15 years I've been working with a contractor doing bathroom and kitchen renovation. I work in the entire Washington, Maryland and Virginia areas. I have a satellite office in Gaithersburg so no job is to far. Thank you for your time and look forward to doing business with you It's what my passion is and I was raised by a family company and was taught to take care of a customer 100 percent at a very fair rate. With no mistakes or corners cut. I also love a challenge and new thing being introduced to my profession. I also get satisfaction by taking care of people the way a service provider is supposed to.

Overview

Hired 484 times

Serves Gaithersburg, MD

Background checked

3 employees

9 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Credit card, Venmo, and Zelle.

Social media

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Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2018

2017

Featured Projects

127 photos

I am a 25 year+ local real estate agent and it is
I don't normally write reviews, but I was so happy
Simply the best in plumbing! There's absolutely no

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Excellent 4.9

207 reviews

5

94%

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4%

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2%

Read reviews that mention:

Nandhini n.

Nov 23, 2024

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Hired on Thumbtack

Brian was very responsive, punctual and experienced. He knew exactly what was wrong after looking at the problem, and finished the work quickly. His charges were very reasonable. I would recommend him anytime.

Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • Toilet • House

Brian Rogers Service's reply

It was our pleasure, thank you for the review. We look forward to working with you again in the future.

Plumbing Pipe Repair

Barbara N.

Jun 4, 2018

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Hired on Thumbtack

This is an update to my review last week: Brian and I worked things out. It turns out he was in the hospital and unfortunately his phone got misplaced. When he finally called, we worked out a solution, he spent half the day today plumbing like crazy to make things right. It was an incredibly hard and complex job but he fixed things and got them flowing and gave me some good advice. Thanks also for throwing in clearing out the main water line that was blocked, a hugely expensive repair that any other plumber would have charged a fortune for. Thank you Brian. ************************************************************ Who is Brian Rogers? I really did not want to post this review. Brian said he was proud of his family owned business and would take care of us on a very difficult renovation project 45 minutes from us. He reached out immediately, was very responsive, energetic and raring to go to help us although he doesn't listen well and talked over us. Once he took our 50% deposit (a big mistake and he was rigid about it) the follow through has been quite disturbing. To be clear, this project (2 buildings or units) is large and complex and had other prior incompetent hands in the mix and we needed him to assess and correct making all bathrooms and kitchens and wet bars functional with all correct drain and supply lines installed properly and all fixtures installed. He said the prior work was "very bad" (not necessarily confirmed by other contractors but there was some) in 8 bathrooms, 4 kitchens, and 2 wet bars plus an outside trench with gas and water line. He told us that he would be there all of last week and needed us to be there hand in hand working along with him, that there was "a lot to do and needed his and our total focus!!" We cleared our very busy schedules for the whole of last week to be there with him and asked him repeatedly for a proposal which he never sent. We arrived on Monday morning where he was in a big rush to hurry and scribble out a proposal not on professional stationery with any identifying information that we now wonder was his way of not giving us any time to review it and we fell for it, handed him a check for $2,500 and he promptly said he was off to an important job at the Watergate!! but not to worry!! he would be back and have all of the first house functioning in short order!! I don't know how much time he actually spent working or what he did other than the main water line because we have not been afforded the opportunity to talk with him or walk unit 1 with him. Will he be honest about what he did or make the project into a big deal that he should have charged a lot more for but gave us a huge break??? I don't know since he has given us no reason to trust his word. The last time he called me was this past Friday when he said that the work would actually only take 2 maybe 3 hours (down from all week???) and that he would work and finish everything on unit 1 by Saturday night Memorial Day weekend when it was quiet. I've now texted, called and emailed him for 3 straight days with no response, and sent him this email and said I would be forced to post on Thumbtack if I didn't hear from him. This is a highly time sensitive project that needed to be finished at least in unit 1 with all the other trades waiting on him before they can complete. We had high expectations seeing all the 5 star reviews so this has been disturbing. When he called about a bad tooth mid- week to beg off working, I had a sinking feeling. Who is Brian Rogers? Where are you Brian??? Are you sick, in the hospital? Or worse? Will you blame us? Will we ever find out, will you refund our money and cancel our contract to maintain your reputation? I certainly hope you will do at least that. I wish you no ill will, I wish for your success but your failure to keep your word on multiple fronts is serious and you need to apologize and make amends, or ultimately, the only person it will really hurt in your dark night of the soul, is you.

Details: An entire home • Install pipe to home (from street) • Install pipe to one or more rooms • Install gas line • Hook-up appliance or fixture • Other pipe installation • Dishwasher • Toilet • Shower or bathtub • Garbage disposal • Sink and faucet • As recommended by professional • Municipal water (most common) • I would like to discuss with the professional • House • Home Owner

Plumbing Pipe Installation or Replacement

Anthony P.

Dec 16, 2023

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Hired on Thumbtack

Brian is a very experienced plumber. He's a bit rough around the edges but I appreciated it. 😂 He got to the bottom of the issue and put in a great effort to get it fixed. He got the job done and is a really good plumber. I would highly recommend his services.

Details: Repair • No hot water • Part malfunctioning • Gas tankless • Other brand • Other room • Townhouse

Water Heater Repair or Maintenance

Janet G.

Aug 23, 2022

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Hired on Thumbtack

Brian put on a UV light filter for us and he was speedy and our water is clean, we’ll be sure to use Brian for all of our plumbing needs!

Details: No, repair is not urgent • No, the building is not currently flooded • Other plumbing system issue • Other appliance • House

Plumbing Pipe Repair

Nate H.

Jan 22, 2021

·

Hired on Thumbtack

Brian was responsive, easy to work with, and professional. Plus, not only did he give a very reasonable quote, but he came up with a creative way to work with our pipe so that he didn't have to cut the wall like other professionals expected. That saved us a bunch of money on wall repair! Highly recommend!

Details: No, repair is not urgent • No, the building is not currently flooded • Other plumbing system issue • Part of a larger issue with the plumbing system • House

Plumbing Pipe Repair

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Brian Rogers

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Every situation may be a little different, It all depends on the customer needs. This is why my preference is to speak with a customer prior to visiting the location of the issue. My rates are affordable and all my work is guaranteed.
What is your typical process for working with a new customer?
Completely informing the customer of the job at hand and going over and beyond to satisfy there needs and also looking ahead at future problems that could occur.
What education and/or training do you have that relates to your work?
Plumbing liscence in dc and md also backflow certification also years of hands on in residential and commercial applications. I've taken water heater diagnostic training on regular and tankless systems. Water filter training. And 35 plus years in the business

Brian Rogers Service

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