FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Service and repair work is typically priced on a time and materials basis. Estimates can be provided for larger projects.
- What is your typical process for working with a new customer?
We contact the new customer in a timely fashion and discuss the situation. If we determine that a site visit is required to better understand the situation we schedule one. We arrive onsite assess the situation and make a recommendation to the customer. If the customer wants to proceed with the work we are prepared to do so.
- What education and/or training do you have that relates to your work?
I have a MA Journeyman Plumber and Gasfitters License. I also have a MA Oil Burner Technician Certificate. I regularly attend trade training to stay on the cutting edge of the new equipment and technology available.