FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The first time Thumbtack customer receive 20% discount as welcome gift.
- What is your typical process for working with a new customer?
At Velocity, we make it simple and stress-free to get the help you need. When you reach out, we’ll quickly gather a few basic details — your name, phone number, address, and email — so we can stay in touch. We’ll also ask about the issue you’re experiencing to make sure we’re ready to help. Once everything is set, we’ll schedule an appointment that fits your schedule. You’ll receive a confirmation message, and on the day of service, we’ll send you a text when your technician is on the way — so there are no surprises.
- What education and/or training do you have that relates to your work?
At Velocity, we take pride in delivering top-quality plumbing and heating services backed by experience, education, and professionalism. Our team is fully licensed and insured, ensuring your project is handled safely and up to the highest standards. Our technicians regularly participate in advanced seminars and training courses to stay up-to-date with the latest Massachusetts plumbing and gas fitting codes. We believe that ongoing education is key to providing the best solutions for our customers. We are proud official partners with leading brands like Kohler, U.S. Boiler Company, Rinnai, and Viessmann. We are also certified heat pump installers through Mass Save. When you work with us, we don’t just install — we also handle all necessary documentation to help you apply for Mass Save rebates, making your experience smooth, efficient, and cost-effective. Professional, certified, and committed to excellence — that’s the Velocity Plumbing and Heating difference.