FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects the quality of materials and craftsmanship we provide. We offer transparent estimates with no hidden fees. We sometimes run promotions or discounts for large projects, and we’re happy to discuss payment plans if needed.
- What is your typical process for working with a new customer?
We start with a consultation to understand the customer’s needs, style preferences, and budget. Next, we provide samples and discuss options for wood types, finishes, and patterns. Once everything is finalized, we outline the timeline and prepare the space for installation. Throughout the process, we maintain clear communication to ensure the customer is always informed.
- What education and/or training do you have that relates to your work?
We’ve undergone extensive hands-on training in both installation and refinishing techniques. Continuous learning through workshops and industry seminars keeps us up-to-date on the latest trends and best practices.