FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Electrical Experts, we pride ourselves on offering transparent, upfront pricing. We charge an industry-standard $89 dispatch fee for a visit from one of our experienced electricians. This includes a thorough inspection of the issue, diagnostics, and providing an expert solution. We also offer third-party financing for larger projects, ensuring that our services are accessible and manageable for all budgets. Additionally, we provide discounts through our membership club, where customers receive benefits like priority service and exclusive pricing. We also offer a 10% military discount and a 10% senior discount to honor those who have served and our valued senior customers. These discounts are just one of the ways we strive to show appreciation for your service and loyalty.
- What is your typical process for working with a new customer?
At Electrical Experts, we provide a personalized, thorough approach to every project. Our process begins by actively listening to the customer’s needs and concerns. Whether you’re facing a specific electrical issue, planning an upgrade, or need a full electrical system evaluation, we take the time to fully understand the scope of the work and your goals. Once we’ve gathered all the necessary information, we schedule an appointment for one of our licensed electricians to visit your home or business. Our electricians arrive on time, fully prepared to assess the work that needs to be done. To ensure we respect your home, our electricians wear floor savers to keep dirt and debris from outside from entering your home and to maintain a clean work environment. After completing the evaluation, we’ll provide you with clear, upfront pricing, outlining the work needed and the cost, so you know exactly what to expect with no hidden fees. Our pricing is always transparent, ensuring you feel confident moving forward. Once the customer agrees to the plan, we will either get started on the work the same day or, for larger projects, schedule a return visit with one of our highly skilled installation teams to complete the work at a time that works best for you. Throughout the entire process, we focus on clear communication to ensure you are informed and comfortable every step of the way. If you have any questions, we are always available to help and ensure your complete satisfaction with our services.
- What education and/or training do you have that relates to your work?
All of our electricians are licensed professionals with extensive industry training. They undergo regular training and continuing education to stay current with the latest electrical codes, safety protocols, and new technologies. Additionally, our team members are background-checked, drug-tested, and clean-cut, providing our customers peace of mind that the technician in their home is a trusted expert.