FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is designed to be transparent, affordable, and tailored to meet the needs of both home and business customers. We offer competitive rates for our IT support, computer repair, and data recovery services. We also provide discounts for long-term service agreements and multi-service bundles. There are no hidden fees, and we’ll always inform you upfront about any additional costs before proceeding with a service. Our goal is to deliver the best value with high-quality, fast, and friendly support.
- What is your typical process for working with a new customer?
When working with a new customer, we follow a straightforward, personalized process to ensure a smooth and efficient experience. First, we start with an initial consultation to understand your needs, whether you're seeking IT support for home or business, computer repair, or data recovery. This can be done through a quick phone call or in-person meeting. Next, we conduct a thorough assessment of the issue or requirements, which may involve evaluating your devices, network setup, or security needs. Based on the assessment, we provide a tailored solution, including an estimate of costs and timelines, and we’ll explain our approach while addressing any questions you have. If you're satisfied with the plan, we proceed with a service agreement that outlines our terms, pricing, and scope of work. Once we begin the service, we keep you updated throughout the process and provide ongoing support and follow-up to ensure everything is working smoothly. Our goal is to build a long-term partnership, offering continued support, maintenance, and updates as needed. Throughout the entire process, we prioritize clear communication, transparency, and customer satisfaction.
- What education and/or training do you have that relates to your work?
Our team is highly skilled and well-equipped to handle your IT needs. We hold professional certifications in Microsoft technologies, cybersecurity, and networking, ensuring we stay up to date with the latest industry standards. Our team members also have bachelor's degrees in fields such as Computer Science, Management Information Systems, and Data Analytics, and Graphic Design. With over 75 years of combined technology experience, we bring a wealth of knowledge and expertise to every project, ensuring that we provide the highest quality IT support and solutions.