Moving my pooltable was scheduled & confirmed for 10 am Sat 6/10. I received a text from owner, Marketta Chandler @ 9:53 that they had transportation problems & move the time until 12. 12:15 & 2 guys pop out of what looked like a jeep when if that was what they were using to transp I come ouhe said no the owner went to get the truck. The 2 movers broke down the table & upon moving it out they spilled water all over the newly done floors and broke a piece of the table. It was now almost 130 & Marketta was still not there with the truck was unresponsive to my text or call. She finally arrived and did not get out of the truck nor said anything to me. We arrived at the destination where I had some guys waiting to assist because it was now almost 3 when she very rudely stated NO to their help and that moving a pooltable takes 3 hrs. They brought the table in and upon reassembling the legs they bent 1 of them on each end. I also noticed the slate/small door where the balls return was missing the 2 keys to open it. Well missing 1 of the keys because the other key was bent during their sliding of the table on the office floor to bring it in. They tried saying it was already missing 1 before, then they tried saying it fell in the truck when I saw that the key was broken off. 1 of the movers was off to the side playing with a basketball. Then Marketta brought pliers to unbend the key they bent and she broke it. It was now almost about 330ish & they just left without saying anything except that they are going to return the truck get replacement keys made & will return in Marketta’s vehicle. 430 comes & Marketta texts me that nobody carries these keys b/c the table was so old. I come out of my office & find them removing the rails at the pool table, NO call or text from Marketta who supposedly prides herself in customer service. 530 Marketta stands up & says we’re done. Without communicating to me ANYTHING of what they were doing I approached the table to find they drilled a latch on that balm return door, again, without telling me anything. I asked her if she was still charging the price she quoted me for even though it took almost 8 hrs from the scheduled start time, the broken pieces of the table and her absolute unprofessional attitude & job not done well. She said YUP b/c they still moved the table. I DO NOT recommend KENKAY’S LLC MOVING COMPANY to ANYONE! Waste of a day & time for the many individuals involved!
KENKAYS MOVING COMPANY
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