FAQs
- What is your typical process for working with a new customer?
Our Onboarding Process: We prioritize a smooth and straightforward onboarding experience. From the moment we first connect, we’re here to address any questions you may have. After answering your inquiries, we’ll walk you through our comprehensive process, explaining each step in detail. For clients requiring mold remediation services, we will schedule an inspection at a convenient & effective time. In cases of flood or water damage emergencies, we recommend an immediate response, and we’re prepared to act swiftly. Following the inspection, we promptly prepare a detailed estimate and send it to you via email on the same day. Upon your approval, you’ll have the flexibility to choose a preferred date and time for the project to commence, ensuring a schedule that works best for you.
- What education and/or training do you have that relates to your work?
We are proudly certified by the IICRC and bring years of expertise in restoration services, ensuring high-quality results for every project.
- What types of customers have you worked with?
We work with: Insurance Companies- When disaster strikes, coordinating with your insurance company is essential. We are experienced in working directly with insurance providers on your restoration project. Our team will manage the insurance claims and paperwork, ensuring you have peace of mind throughout the challenging restoration process. Commercial Businesses-Your business is your lifeblood, and we are here to swiftly address any damages. We collaborate closely with commercial property owners to restore and manage damages with precision and efficiency, ensuring you can resume operations without unnecessary delays. Property Management-Property managers trust us to deliver reliable and efficient restoration services. We understand the unique needs of both property management teams and their tenants, and are committed to ensuring complete satisfaction for all parties involved. Home Owners -No project is too large or too small for our dedicated home restoration team. Our experts are available 24/7, providing emergency restoration services to quickly address and mitigate disasters, ensuring your home is repaired and restored with urgency and care.