FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Yengeek, we strive to provide transparent and competitive pricing for our services. Here's what you should know: Discounts for Students: We offer exclusive discounts for students on managed IT services, computer repair, and tech products. Simply present your valid student ID at the time of service. Package Deals: We provide discounted rates for bundled services, such as managed IT support paired with hardware setup or computer repair services. No Hidden Fees: Our pricing is upfront with no hidden fees. We’ll give you a detailed breakdown of costs before starting any project or service. Monthly Support Plans: We offer flexible monthly support plans that cater to different needs, including options for businesses and individual clients. Volume Discounts: For bulk purchases of tech products or services (e.g., setting up multiple devices), we provide volume discounts. Our goal is to deliver excellent service while ensuring you get the best value. If you have any questions or need a customized quote, feel free to reach out!
- What is your typical process for working with a new customer?
Our process for working with a new customer at Yengeek is designed to be simple, efficient, and tailored to your needs. Here's how it typically works: Initial Consultation: We start with a free consultation where we discuss your requirements, goals, and any challenges you're facing. This allows us to understand your needs and suggest the most suitable solutions, including managed IT, computer repair, or break/fix services. Assessment and Proposal: Based on our consultation, we conduct a thorough assessment to identify the best approach for your needs. We then provide a detailed proposal that outlines our recommended services, timeline, and pricing, whether it's for a managed service contract, a specific IT solution, or a break/fix repair. Approval and Onboarding: Once you approve the proposal, we move forward with onboarding. This includes setting up the necessary systems, creating accounts, and scheduling service dates that align with your availability. Implementation and Testing: Our team begins implementing the agreed services—whether it’s managed IT support, hardware setup, or break/fix repair. We rigorously test everything to ensure it works seamlessly before finalizing. Ongoing Support and Monitoring: After implementation, we offer ongoing support and monitoring to address any issues and ensure your tech setup remains fully operational. Feedback and Adjustments: We value your feedback and continuously adjust our services based on your experience and any evolving needs you might have. Our goal is to provide a smooth, stress-free experience, ensuring you get the most out of our services from day one. Whether you need long-term support or a one-time fix, Yengeek is here to help. Feel free to reach out if you have any questions or want to get started!
- What education and/or training do you have that relates to your work?
At Yengeek, our team brings a wealth of education and hands-on training to the table: STEM and IT Backgrounds: Our team members hold degrees in STEM fields, with a focus on information technology, computer science, and engineering, ensuring we have a solid foundation in both theory and practice. Industry Certifications: We have team members with certifications such as CompTIA A+, Network+, and Microsoft Certified: Azure Fundamentals, which provide expertise in hardware troubleshooting, networking, and cloud solutions. Real-World Experience: Our team has experience working in diverse tech environments, from managing IT for small businesses to supporting student tech needs. We’ve also managed complex projects involving security systems, server deployments, and managed IT services. Continuous Learning: We prioritize continuous learning and professional development. Our team regularly participates in workshops, online courses, and industry training programs to stay updated on the latest technologies and trends. This combination of education, certifications, and real-world experience equips us to provide high-quality, reliable tech solutions tailored to your needs.