FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear, customized estimates based on your project’s scope. There are no hidden fees, and we discuss any potential changes upfront. Our rates reflect quality craftsmanship, and we occasionally offer discounts for larger projects or returning customers. Payment terms are outlined in the agreement, with flexibility based on project milestones.
- What is your typical process for working with a new customer?
1 Initial Consultation: We discuss your project details, needs, and vision. 2 Estimate & Design: We provide a detailed estimate and collaborate on the design. 3 Agreement: We finalize the terms, timeline, and costs with a written agreement. 4 Work Begins: Our team starts the project, keeping you informed throughout. 5 Final Walkthrough: We ensure everything meets your expectations before completing. 6 Post-Project Support: We’re available for any follow-up or maintenance needs. Our goal is to deliver high-quality work and excellent customer service every step of the way.
- What education and/or training do you have that relates to your work?
Our team brings a combination of formal training and hands-on experience. Our carpenters have completed apprenticeships in carpentry and construction. Additionally, we stay up-to-date with industry best practices through ongoing education and training in advanced carpentry techniques, safety standards, and new materials. This ensures we deliver high-quality work on every project.