FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Goes well with the Customized Quotes: Every project is unique, and our pricing reflects the specific requirements and complexity of each job. We provide customized quotes based on a detailed assessment of your needs and the scope of work involved. No Hidden Fees: We believe in clear communication and transparency. Our quotes include all costs associated with the project, so there are no surprises or hidden fees. We break down the pricing for labor, materials, equipment, and any additional services. Discounts and Promotions: From time to time, we offer special discounts and promotions. For example, we may have seasonal discounts, package deals, or loyalty discounts for repeat customers. Keep an eye on our website or subscribe to our newsletter to stay informed about current offers. Payment Plans: We understand that landscaping projects can be a significant investment. To make it more manageable, we offer flexible payment plans that allow you to spread the cost over time. Details of available payment options can be discussed during the consultation. Consultation Fees: The initial consultation and site assessment are often free of charge. However, for more complex or large-scale projects, there may be a nominal fee to cover the time and resources involved in creating a detailed proposal. This fee will be communicated upfront. Maintenance Packages: In addition to one-time projects, we offer ongoing maintenance packages to keep your landscape looking its best. These packages can be customized based on your needs and are available at discounted rates compared to one-off services. Guarantees and Warranties: We stand by the quality of our work. Many of our services come with guarantees and warranties, ensuring that any issues are promptly addressed at no additional cost to you. Type of job and we adjust to your budget if needed
- What is your typical process for working with a new customer?
Initial Consultation: We begin with an initial consultation, either on-site or virtually, to understand your vision, preferences, and specific needs. This is a collaborative discussion where we listen to your ideas and offer initial thoughts on how to achieve your goals. Site Assessment: Following the consultation, we conduct a thorough site assessment. This includes evaluating the existing landscape, soil conditions, sunlight exposure, and any potential challenges. We also take measurements and photographs to aid in the design process. Design Proposal: Based on our discussions and site assessment, we create a detailed design proposal. This includes conceptual sketches, plant selection, hardscape elements, and any additional features. We present this proposal to you for review and feedback. Revisions and Final Design: We work closely with you to make any necessary revisions to the initial proposal. Your input is invaluable in refining the design to ensure it perfectly matches your vision. Once approved, we provide a final design plan and a comprehensive cost estimate. Project Planning and Scheduling: With the final design in place, we develop a project timeline and schedule. This includes outlining the phases of the project, setting milestones, and coordinating with any necessary subcontractors or suppliers. Implementation: Our skilled team begins the implementation phase, which involves site preparation, hardscaping, planting, and installation of any additional features. We maintain open communication throughout this process to keep you informed of progress and any updates. Quality Control: During the project, we conduct regular quality control checks to ensure everything is proceeding according to plan and meeting our high standards. We address any issues promptly to keep the project on track. Final Walkthrough: Upon completion, we conduct a final walkthrough with you to review the finished project. We ensure everything meets your expectations and address any last-minute adjustments. Aftercare and Maintenance: We provide guidance on how to care for your new landscape and offer maintenance services to keep it looking its best. Our commitment to your satisfaction doesn't end with project completion; we're here to support you long-term. Follow-Up: A few weeks after completion, we follow up with you to ensure everything is thriving and to answer any additional questions you may have. Your feedback is important to us and helps us continuously improve our services.
- What education and/or training do you have that relates to your work?
Our team’s expertise is built upon a foundation of solid education and hands-on training in the field of landscaping and horticulture. Many of our staff members hold degrees in Landscape Architecture, Horticulture, Environmental Science, and related disciplines from renowned institutions. This academic background ensures we have a deep understanding of plant biology, soil science, and sustainable design principles.