I absolutely loved working with this company! They were prompt, professional, and respectful. I will recommend them to anyone that needs to have wallpaperinstalled.
NGS IMPROVEMENT LLC
Jillian C.
Emiljan did amazing work in our dining room installingwallpaper with a decorative print. He was on time, patient when I hadn’t ordered enough paper, and cleaned up his work space after completion. We’d definitely work with him again
EM.Painting and wallpaper
Caitlin H.
Marcos and his wife did an amazing job installing our wallpaper! We had a lot of wallpaper to install (five rooms and accent walls), and they got all of the work done in two days. Super hard workers and very professional! Very fair price, especially for the high quality work they did.
Marcos was on time, brought all of his own supplies, and kept all work spaces very neat and clean.
It is clear that they took the time to carefully line up the patterns--even with tricky areas like corners and windows. He even went above and beyond what we expected, and installed the wooden trim we had bought to border one of our accent walls!! And of course he did it much better and with more precision than we ever could have!
We have already gotten a bunch of compliments on how great the wallpaper looks from friends and family members who have visited. I am so happy with the work they did, and would absolutely recommend them.
World of wallpaper&painting
Deborah S.
We eventually used Kairos wallpaper and were so glad we did! A previously scheduled installer backed out on our job the day before a huge family event. I contacted Kairos and within 24 hours they responded, booked and showed up at our door. Unbelievable! And we couldn't have been more pleased with their work. They are professional, personable, pleasant and polite and they did a beautiful job, finishing in time for us to welcome our guests. My husband and I strongly recommend their services and I will continue to sing their praises. Thank you for a positive experience.
Kairos wallpaper LLC
Andrea M.
I initially was NOT going to leave a review and told them as such. I tried to offer an off the record review to let them know of what and why I was not entirely pleased. And then I became curious to see if other customers experienced what I did. My findings were correct on the low scoring reviews. I too experienced this company being very late after missing our inroad appointment last weekend. I understand that emergencies happen and somethings are out of our control however, I should not have to initiate contact for clarity.
After waiting 40 min past the appointment time scheduled today, I had to text to advise I was going with someone else but they apologized and arrived 16 min after I made contact with them.
At my initial consultation, I was quoted one price for a much bigger and more complex project. Today when they showed up, the project condensed by more than half because I decided to do something different in the other areas I wanted them to initially wallpaper. The price today was only $150 less than what I was initially quoted. Because I had seen the beautiful pictures of their previous work, I decided to move forward anyway. By the end of the project, they could not complete one wall included in the quote today because there was not enough wallpaper. I was ok with it but they still wanted me to pay the SAME amount. After I paid and they left, I sent a message to give them as constructive criticism. My intentions were to enlighten them with their business acumen. Instead of an apology or some kind of small price adjustment, I was told that it wasn’t their fault I ran out of paper.
The purpose of a consultation is to expect the professional that you hire to inform you of all materials needed to complete the job. I was never informed of how much wallpaper I needed. To add insult to injury, I am now having to pay more money to FIX my towel holder that was in proper functioning capacity before they arrived. I was told that it was already broken. IT WAS NOT. I hope that this company will take the time to reflect on being better at honesty and providing a more thorough consultation and improve on their follow through.
Overall, the wallpaperinstallation looks good.
Unfortunately, I will not refer them to anyone or use them again. Instead of apologizing or provided a small refund, I told by the company that it matters that they did a good job. In my opinion, integrity is just as important as the job itself.
Eliana Millan
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