FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide free estimates to our customers. Our pricing is purely based on the content of the diagnosis of the concern the customer has inquired about. We offer a discount for all new customers as well as discounts for all first responders, nurses, doctors, and teachers. Many times our prices come with a range of options based on the customer's preferences (cost, time, temporary or permanent solutions).
- What is your typical process for working with a new customer?
After introducing ourselves we aim to inform the customer in a manner that is easily digestible as to what we are diagnosing. After this, we formulate a plan to resolve the issue with options ranging from temporary solutions to more permanent solutions. Pricing for new customers consists of an initial discount which they can receive if proceeding with our services.
- What education and/or training do you have that relates to your work?
We are a family owned and operated business. Both Owners, Pedro & Sebastian, have extensive experience in their field. Pedro having serviced in Virginia for roughly 20 years, working for companies such as Roto Rooter and All American Drain Cleaning Services. Since 2001 he has proved to be a pioneer in Hydro-jetting and other forms of drain systems management. As for his son, Sebastian has followed in his footsteps and spent 10 years working as a technician for each of the aforementioned companies. Within his time in the field he has also received formal training in plumbing trade school to help enhance his ability to diagnose and problem solve. Together they have sharpened their wits and with their combined experience they have formed a company that specializes in drain systems management.