FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straight forward. We price our services at fair market value, not too low, not sky high. We provide great service, top quality results, for a fair price. We do offer discounts to first time customers, and for bundled services. We also host monthly promotions which we post on our social media channels. For large jobs, we will require a deposit prior to starting the job.
- What is your typical process for working with a new customer?
We have an initial discussion with customers to find out their needs and any concerns they have when servicing their properties. If the job is straight forward, we can quote on the spot. If the job is larger or has multiple services, we will come out to your property to give you a free estimate. We will follow that up with a clear and transparent proposal via email. If you accept, the proposal, we'll contact you to schedule the service at a convenient time. We will not try to upsell you and pride ourselves in providing no-hassle service with a smile. Our technicians are trained to provide you expert advise, so if they see something that might become an issue for you, they will let you know and if we can take care of it, we will. After each service, we provide a full report with pictures of services rendered and follow up with the invoice for payment via email. We provide timely updates via email or text.
- What education and/or training do you have that relates to your work?
Our technicians have undergone extensive training and background checks. Our senior technician has an engineering background and over 15 years of experience doing construction, general maintenance and repair, as well as handyman work. Our company owners have an engineering and business/marketing background respectively and have lived in the South Florida area for over 20 years.