FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing at A STAR Air Conditioning and Heating is designed to be fair, transparent, and competitive. We believe in providing upfront estimates with no hidden fees, so you know exactly what to expect. hether it’s a small repair or a major installation, we ensure you’re getting the best value for professional and reliable service. With us, you’re not just hiring a company—you’re partnering with a family that cares about your comfort.
- What is your typical process for working with a new customer?
At A STAR Air Conditioning and Heating, we make the process of working with us simple and hassle-free. When a new customer reaches out, we typically start with a quick call to understand your needs and answer any initial questions. From there, we’ll schedule a convenient appointment—often the same day or within the week, depending on your availability. On the day of the appointment, our technician will give you a courtesy call when they’re on their way, so you know exactly when to expect us. From start to finish, we’re committed to providing professional, reliable, and personalized service to make your experience as smooth as possible.
- What education and/or training do you have that relates to your work?
At A STAR Air Conditioning and Heating, we take pride in the expertise and qualifications that set us apart. We are a Certified AC Contractor Class A and fully insured for up to $1,000,000, giving our customers peace of mind. Our team is also EPA-certified, ensuring environmentally responsible practices. Additionally, as an FPL independent contractor, we align with the highest industry standards. We believe in continuous improvement, which is why we provide extensive training to all our technicians and invest in ongoing education to keep them up-to-date with the latest advancements in HVAC technology. This commitment allows us to deliver the honest, professional, and reliable service you deserve.